Buyer – the person who buys or agrees to buy the goods from the seller.

Conditions – the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods – the articles which the buyer agrees to buy from the seller.

Site – also referred to as ‘website’.

Price – the price for the goods, excluding VAT and any carriage, packing and insurance costs.

Seller and Website operator– Quentor Ltd. of  Unit 10 Fitzmaurice Court, Rackheath Industrial Estate, Norwich, NR13 6PY




These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the buyer may purport to apply under any purchase order or confirmation of order or any other document.

All orders for goods shall be deemed to be an offer by the buyer to purchase Goods from the Seller pursuant to these conditions.

Acceptance of delivery of the goods shall be deemed to be conclusive evidence of the buyer’s acceptance of these conditions.

These conditions may not be varied except by the written agreement of a senior representative of the Seller.

These conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.




The Price shall be the price quoted on the seller’s acknowledgement of order. The Price is exclusive of VAT which shall be due at the rate in force on the date of the seller’s invoice. Any price variation must be agreed in writing with the Seller.


Payment and Interest


Payment of the Price and VAT shall be due within 30 days of the date of the Seller’s invoice for Approved Account holders.

Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before judgment.

The Buyer shall pay all accounts in full and not exercise any rights of set-off.




The quantity and description of the Goods shall be as set out in the Seller’s Acknowledgement of order.




The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the Acknowledgement of order.


Delivery of the Goods


Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.


Acceptance of the Goods


The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer.

The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery. The Buyer shall give written notification to the Seller within 48 hours of delivery of the Goods of any defects which a reasonable examination would have revealed.

Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.


Title & Risk


Risk shall pass on delivery of the Goods to the Buyer’s address or when collected by the Buyer.

Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.

Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller

The Seller may at any time before title passes and without any liability to the Buyer:

 Repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and

 For that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.

The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.


Carriage of the Goods


Carriage will be chargeable on all sales.


Limitation of Liability


The obligations and liabilities of the seller in respect of the description of the Goods, the quality of the Goods or their fitness for purpose are limited to those which are expressly stated in 6 and 8 above.

Except as provided for in 7 above neither party shall be liable to the other for any indirect or consequential loss or damage, loss of profit, loss of use or production, or of contracts which the other may suffer arising from breach by a party of its obligations under the contract and whether the same be due to the negligence of that party or not.


Force Majeure


Neither party shall be liable to the other for its failure to perform any of its obligations under the contract to the extent that such failure is as a result of circumstances beyond its reasonable control provided that the other party is notified in writing of such circumstances by the party affected as soon as they become aware of their occurrence.




The buyer shall not be entitled to exercise any right of set-off or counter claim.




The contract shall in all respects be governed by and interpreted in accordance with English Law.


Delivery Information

 Our delivery service:

At Quentor our aim is to offer our customers a delivery service which is quick, efficient and hassle-free. The Quentor delivery service is designed to offer you convenience and value.

How we notify you about the delivery:

  • Once your order is packed and ready to be dispatched, we will send you a ‘Shipment notification email’.
  • The ‘Shipment notification email’ will have the courier’s name, contact details and an estimated delivery date.
  • From the moment when this notification email has been sent, you should check the delivery date and notify us immediately if you foresee an issue.
  • In any instance when only part of the items ordered are ready to be dispatched, we will contact you and confirm with you whether you wish to have the items that are ready dispatched and the remainder of the order to be delivered as soon as they are available.


Where we deliver to:

  • United Kingdom Mainland
  • UK Islands, Scotland Highlands, Northern Ireland & Eire
  • European Union countries
  • Due to the bespoke nature of our business, the delivery cost can vary considerably relative to the product. The delivery cost will be shown at the point of order for stock items and you will be advised of the delivery cost within the quotation for bespoke items.


United Kingdom Mainland

How long does it take?

Items dispatched on any business day (Monday - Friday) excluding Bank Holidays should be usually delivered within 5 business days (excluding weekend), anytime up to 5.30pm depending on the nature of the order.

Our standard delivery will be 2-3 days from dispatch. Under some circumstances we cannot guarantee a timed delivery; however every effort is made by ourselves & the couriers to achieve this.


European Union

How do we charge for the delivery to European Union countries?

  • You pay only for the exact weight of your order.
  • The delivery cost for specific country depends only of the total weight of the items ordered.

Once your order is ready to be dispatched, we will calculate the exact weight of your order and thereby the delivery cost will be known. 


What courier services do we use?

Due to the varying size and weights of our products, we will use various courier companies and methods of dispatch, usually this will be indicated within the dispatch confirmation.. You must arrange for someone at your address to be present and sign for the parcel on the expected delivery date.

Where a parcel cannot be delivered, (e.g. no-one at home), you will be notified by the Courier with a telephone number to call to arrange a suitable time for re-delivery. Typically, the Courier will only attempt one re-delivery, thereafter you will be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to Quentor Ltd and you will be notified so that another delivery date can be arranged at additional cost.

Occasionally parcels are delayed due to poor addressing/sign posting . We may need to give  the Courier your telephone number in case they need to contact you regarding the delivery. There is a check box on the order form giving you the option of allowing or disallowing this information to be released.


What to do if there is a problem with the delivery

Quentor Ltd relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Quentor Ltd will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

If the parcel does not arrive when you expect it then please don't hesitate to give us a call on +44 (0)1603 721604, we will contact our courier and call you back to let you know what's happening.

If the goods are damaged upon receipt please call us on +44 (0)1603 721604 or e-mail: on the day of delivery.


Secured shopping and payments

  Your personal data protection

This website takes every precaution to protect our users’ information. When you submit sensitive information via the website, your information is protected both online and offline.

When you enter sensitive information (such as a credit card number) that information is encrypted and is protected with Secure Sockets Layer (SSL) technology. While on a secure page, such as our order and registration forms, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked to show that SSL is in use.

Secure connections (often called SSL, or Secure Sockets Layer technology) are the industry standard in Web security. SSL is used primarily for transmitting sensitive information over the Internet. When you have a secure connection between your browser and a website, no one else can easily access the data that you send across the connection.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific process are granted access to personally identifiable information.

Finally, the servers on which we store personally identifiable information are kept in a secure environment.

We currently use hi-rate 256 bit SSL encryption of the information transferred between a customer’s browsers and our website server. This encryption guarantees that no piece of your personal information may be intercepted and used by any third party. Our encryption is certified and verified by Thawte Consulting - leading global certificate authority of SSL certificates. For example Google company uses Thawte certificates for its business web services such as Google Analytics, Google AdWords, Google Webmaster and others.


Secured Payments


When you are shopping with Quentor Ltd, you can be 100% sure that your billing & a payment card information is protected from theft.

In order to proceed with payments online,

We use one of the world’s leading payment services:

  • Sage Pay service
    Sage is a well-known leader of accounting & payment software and services in the UK. Making payment via Quentor Ltd’s secured checkout page your payment card information is being transferred securely to the Sage Pay service, to verify the information provided with your bank.


Note: We do not keep any of your payment information on our servers, but only securely transfer it encrypted to verified payment authorities, mentioned above. This ensures that your payment information cannot be stolen or used by anyone at our site.

If you have questions about the security at our website,

Please contact us at

The Quentor Ltd Team


Returns and Complaints

Returning Goods 

If you are not happy with your purchase for any reason then please inform us via telephone 01603 721604 or email to  within 7 days and we will attempt to resolve the issue..

If goods have been damaged then please inform us as soon as possible and we will take the necessary steps to resolve the issue. If it is deemed not to be the fault of the product, Quentor Ltd reserves the right not to issue a refund.



Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.

If you have questions about returns policy or complaints,

Please contact us at

Or by post: Quentor Ltd, Unit 10 Fitzmaurice Court, Rackheath Industrial Estate, Norwich, Norfolk, NR13 6PY.
Or telephone: 01603 721604

The Quentor Ltd Team